CM.com Status Page

We continuously monitor the status of our platform as well as external services we are using. If there are any interruptions in service, a note will be posted here.

For more information or any questions, please contact our Customer Service

Current information on Service Availability

Maintenance IPP gateway

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 2024 - 04:00 CEST

Scheduled - Wednesday morning, 11 September 2024 cm.com will perform network maintenance in IPP data centers.

The maintenance is planned for 04:00 AM CEST (Central European Summer Time) and will last until 06:00 AM CEST.

A disruption of the transaction processing is not expected.
Sep 11, 2024 04:00-06:00 CEST

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Messaging Operational

Business Messaging API Operational

Smpp Operational

SMS - High Priority Operational

SMS - Regular Operational

WhatsApp Business Operational

Apple Messages for Business Operational

RCS Business Messaging Operational

Facebook Messenger Operational

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DocData PSP Operational

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Electronic Cash Register Operational

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In Person Payments Under Maintenance

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Mobile network operators: Netherlands Operational

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Mobile network operators: China Operational

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Mobile network operators: United Kingdom Operational

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Payment method: iDEAL Operational

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Payment method: Mastercard Operational

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Payments Processor connections: CCV Operational

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Operational

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Past Incidents

Sep 11, 2024

Unresolved incident: Maintenance IPP gateway.

Sep 10, 2024

Business Messaging Platform – IP switch

Completed - The scheduled maintenance has been completed.
Sep 10, 10:05 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 CEST

Update - Gentle Reminder: Business Messaging gateways IP changes

Please refer to our earlier post for details about the scheduled maintenance and IP address changes happening in September.
Jul 10, 10:15 CEST

Scheduled - This is a gentle reminder about our upcoming maintenance in September. We are two months away from switching to new IP addresses for HTTP and SMPP on our Business Messaging Platform.

HTTP
On the 10th of September at 10:00 am CEST, we will start using 85.119.48.98 as the IP address for the following gateways in Europe:

gw.cmtelecom.com
sgw01.cm.nl
sgw02.cm.nl

We advise customers to use our endpoint via gw.messaging.cm.com to benefit from redundancy and shorter network paths.

SMPP
On the 17th of September at 10:00 am CEST, we will start using 85.119.48.101 as the IP address for the following servers:

smpp178.messaging.cm.com
smpp179.messaging.cm.com
smpp180.messaging.cm.com
smpp181.messaging.cm.com
smpp182.messaging.cm.com
smpp183.messaging.cm.com

The ports in use will remain unchanged.

We recommend customers use one of our endpoints via Cloudflare, either smpp_sgw.messaging.cm.com or smpp_gw.messaging.cm.com, to ensure redundancy and shorter network paths.
Apr 9, 15:50 CEST

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Service Disruption for CDP

Resolved - This incident has been resolved.
Sep 5, 03:22 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 5, 00:58 CEST

Investigating - We are currently experiencing a service disruption for CDP which might result in workflows not being processed.
Our engineers are looking into this.
Sep 5, 00:12 CEST

Sep 4, 2024

No incidents reported.

Sep 3, 2024

Conversational AI Cloud

Resolved - Conversational AI cloud dashboards have been stable since the last update.
Sep 3, 17:02 CEST

Monitoring - Conversational AI cloud dashboards are available again.
The issue is being monitored.
Sep 3, 15:28 CEST

Investigating - Conversational AI Cloud dashboards are currently inaccessible.
We are investigating the issue.
Sep 3, 14:36 CEST

Sep 2, 2024

CDP database maintenance

Completed - The scheduled maintenance has been completed.
Sep 2, 18:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 17:30 CEST

Scheduled - We are conducting maintenance on our CDP databases on September 2 from 17:30 to 18:30. During this period, event processing will be delayed, and you may experience connectivity issues in the frontend. After this time, everything will resume to normal operation and no data loss will occur.
Aug 30, 09:43 CEST

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

Messaging - Delay in SR processing

Resolved - This incident has been resolved.
Aug 30, 18:00 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 30, 17:12 CEST

Investigating - We are currently investigating an issue with status report processing. MT and MO delivery is unaffected.
Aug 30, 17:00 CEST

Aug 29, 2024

No incidents reported.

Aug 28, 2024

Voice API - Problems detected on API calls

Resolved - This incident has been resolved.
Aug 28, 16:16 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Aug 28, 14:42 CEST

Investigating - We are currently investigating this issue.
Aug 28, 14:36 CEST

Voice Platform - Maintenance

Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 00:00 CEST

Scheduled - The maintenance includes a network change that may affect outgoing traffic from Outbound-02 Platform. We expect minimum impact where new or existing calls may drop in a very brief period within this window.
Aug 19, 15:56 CEST